Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
• Ensure accurate handling, loading, transportation and delivery of customer shipments.
• Optimize daily route execution to maximize delivery productivity and customer coverage.
• Maintain high first-attempt delivery success and minimize service failures.
• Support branch operations during peak business periods and contingency situations.

Customer Service & Brand Representation

• Deliver an exceptional customer experience during every customer interaction.
• Professionally represent the Blue Dart brand while interacting with customers.
• Build positive relationships with regular customers and business accounts.
• Resolve routine customer concerns and escalate complex issues appropriately.
• Ensure excellent personal grooming, qualified conduct and uniform compliance at all times.

COD & Documentation Management

• Collect and reconcile Cash on Delivery (COD) payments accurately.




• Ensure timely remittance of collections in accordance with company procedures.
• Obtain Proof of Delivery (POD) and complete all shipment documentation accurately.
• Ensure zero discrepancies in shipment documentation and cash handling.
• Maintain complete compliance with operational documentation requirements.

Operational Excellence

• Perform accurate shipment scanning using handheld devices and digital applications.
• Ensure timely system updates for pickups, deliveries and shipment exceptions.
• Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines.
• Identify operational issues and recommend improvements to enhance productivity.
• Support implementation of process improvements introduced by branch operations.

Coaching & Team Support

• Support induction and on-the-job training of newly joined TSRs.
• Guide team members on operational procedures, customer interactions and safety practices.
• Share best

📌 Senior Territory Service Representative:383975 (Faridabad)
🏢 Blue dart
📍 Faridabad