Job Requirements and Responsibilities:
The ServiceNow Technical Architect designs secure, scalable, and maintainable solutions on the ServiceNow platform; translates business requirements into technical architecture; advises senior stakeholders; and provides technical governance throughout the solution lifecycle.
Responsibilities and Qualifications:
• Design cutting-edge ServiceNow solutions and clearly articulate the proposed architecture and business value.
• Advise C-suite stakeholders on solutions aligned with their business needs.
• Provide leadership and oversight for critical ServiceNow programs at Fortune 500 clients.
• Develop prototypes and deliver effective ServiceNow solution demonstrations.
• Assess client environments and create transformation roadmaps that improve business value.
• Identify opportunities to deliver additional client value and collaborate with ServiceNow account teams to advance them.
• Continuously improve implementation methodologies and service offerings based on client experience.
• Create technical architecture diagrams and supporting documentation.
• Design reusable technical frameworks, building blocks, and accelerators.
• Perform hands-on development of complex client solutions.
• Guide and mentor ServiceNow Developers.
• Provide consultative thought leadership by presenting options, benefits, trade-offs, and risks to sponsors and stakeholders addressing governance, program/project management, business process, and technical challenges.
• Lead solution design, estimation, implementation planning, and development of proposal responses for new opportunities.
• Demonstrate a strong commitment to expanding ServiceNow expertise through formal training, mentorship, and hands-on experience.
• Stay current with major platform releases and complete required delta exams promptly.
• Bring 8+ years of experience in the ServiceNow ecosystem.
• Have hands-on experience developing solu