Role Purpose

Responsible for providing Technical support to Users.

Requirements

3+ years of experience in Desktop Support

Duties and Responsibilities

Key Accountabilities/KRAs/KPIs

• Trouble Shooting
• OS Installation
• Network Troubleshooting
• Day to Day user technical support
• Establish the networking environment by designing system configuration,

directing system installation and defining, documenting and enforcing system

standards.

• Maximize network performance by monitoring performance, troubleshooting

network problems and outages, scheduling upgrades and collaborating with

network architects on network optimization.

• Undertake data network fault investigations in local and wide area environments

using information from multiple sources.

• Understanding of media formats on multiple devices.
• Configure routing and switching equipment, hosted IP voice services and firewalls.




• Provide remote troubleshooting and fault finding if issues occur upon initial

installation. Serve as the first point of contact for customers seeking technical

assistance over the phone or email.

• Perform remote troubleshooting through diagnostic techniques and pertinent

questions.

• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on services Assist with onboarding of current users.
• Install, configure, and upgrade PC software.
• Managing the Video Conference Meeting support activities

As an applicant, please verify the legitimacy of this job advert on our company career page.

• 346021306

📌 Senior IT Support Eng (Navi Mumbai)
🏢 Momentum Services
📍 Navi Mumbai