Job Summary

Global Process Owner Support

Support Global Process Owners (GPOs), delegates and Process Leads across the end-to-end CIB Client Lifecycle portfolio as part of the central Global Process Owner Support (GPOS) Process Efficiency team. The role will lead cross-cutting diagnostics and improvement initiatives spanning people, process, technology, information and controls; design practical and scalable target operating models; simplify hand-offs and reduce duplication and manual activity; and support implementation, adoption and benefits realisation. Working across business, operations, risk, compliance, legal and technology stakeholders, the role will strengthen process governance, operational readiness, risk management and client outcomes across multiple processes.

• Partner with GPOs, delegates and process leads to assess end-to-end process performance, pain points, risks, controls and improvement opportunities across the Client Lifecycle portfolio.
• Lead cross-process diagnostics using data, stakeholder insight,



root-cause analysis and process mapping to identify duplication, bottlenecks, hand-off failures and manual workarounds.
• Design practical, scalable and controlled target-state processes, including explicit roles, decision points, controls, service standards, MI and implementation requirements.
• Manage assigned efficiency initiatives end to end, from problem definition and impact assessment through stakeholder approval, implementation, BAU handover and benefits tracking.
• Assess the impact of regulatory, policy, technology and operating-model changes, including dependencies, change risk, critical-process impacts and residual risk.
• Support demand prioritisation by articulating the value, risk reduction, feasibility, resource needs and cross-process dependencies of proposed improvements.
• Independently run working groups, prepare decision-ready packs and committee papers, maintain actions and decisions, and provide clear progress reporting to se

📌 VP - Global Process Support (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru