About Curefoods

Curefoods is a Bangalore-based house of F&B; brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.

Job Overview
We are looking for a proactive and hands-on L2 IT Support Engineer to ensure maximum tech uptime across our cloud kitchen locations. In this role, you will be responsible for resolving escalated technical issues related to internet connectivity,Kitchen Display Systems (KDS), POS terminals, delivery aggregator integrations and general hardware/software infrastructure. You will play a critical role in




minimizing kitchen operational downtime and managing local vendor/ISP relationships.

Key Responsibilities
1. Network & Internet Infrastructure Management
• Monitor, troubleshoot, and maintain primary broadband and secondary

(backup 4G/5G/ISP) connections across all kitchen hubs to achieve 99.95%
network uptime.
• Troubleshoot routers, firewalls, switches, access points, and LAN/Wi-Fi

connectivity issues in office and remotely.
• Perform automated failover testing and monitor network latency to prevent

order ingestion drops.
• Coordinate with Internet Service Providers (ISPs) to resolve outages, track

ticket SLAs, and optimize circuit performance.

2. Cloud Kitchen IT Operations & Hardware Support
• Provide L2 escalation support for Kitchen Display Systems (KDS), POS

terminals, thermal barcode/kitchen printers, order tablets, and handheld
scanners.
• Maintain and deploy standardized Standby Hardw

📌 System Support Engineer (Bengaluru)
🏢 Curefoods
📍 Bengaluru