WE’RE HIRING: DESKTOP SUPPORT ENGINEER – L2 (ONSITE – THANE, MAHARASHTRA)

Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.
We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.

Role Summary
We are seeking a customer-focused and enthusiastic Desktop Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.
You will be part of a cooperative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

Key Responsibilities
• Provide onsite support for desktops, laptops,



printers, mobile devices, and peripherals
• Deliver high-quality customer service to all users, including VIPs
• Troubleshoot hardware and software issues across Windows environments
• Perform PC builds, deployments, imaging, and reimaging activities
• Handle IMAC activities (Install, Move, Add, Change) and project tasks
• Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
• Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
• Manage incidents using ITSM/ticketing tools and ensure SLA compliance
• Maintain and update documentation, knowledge base articles, and asset records
• Collaborate with internal IT teams and external vendors for issue resolution
• Provide remote support when required

Essential Skills & Qualifications
• Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
• Experience with Window

📌 Desktop Support Engineer (Thane)
🏢 Excis Compliance
📍 Thane