Job Description

Join a growing Treasury Services client servicing team in India and take ownership of key financial institution relationships. You will be the trusted point of contact for escalations and service reviews, working closely with internal teams to deliver timely outcomes and a strong client experience. This role suits someone with maturity in stakeholder management, a client-first mindset, and the adaptability to take on broader responsibility as the team grows.

As a Client Service Account Manager, Associate in Treasury Services, you will manage a portfolio of top-tier financial institution clients, supporting their correspondent banking needs. You will lead service reviews, handle escalations end-to-end, and coordinate with internal partners to resolve complex issues and improve service delivery. You will also track key performance indicators and contribute to initiatives that strengthen client experience and operational efficiency. This role requires strong cash management product knowledge, proven relationship skills,



and the ability to operate independently in a fast-paced environment.

Job responsibilities

• Own a portfolio of financial institution clients, providing day-to-day servicing for correspondent banking needs and ensuring a strong client experience.
• Lead escalations end-to-end, coordinating internal coverage, setting explicit ownership, and driving timely resolution.
• Run regular service reviews, addressing complex inquiries, tracking actions to closure, and aligning on service priorities.
• Partner with internal stakeholders to resolve issues, manage dependencies, and deliver on client commitments.
• Identify opportunities to improve service delivery and support product adoption by sharing client insights and removing operational friction.
• Contribute to client experience and service improvement initiatives, supporting planning, delivery, and adoption.
• Track key performance indicators and country objectives, providing clear updates

📌 Client Service Account Manager (Mumbai)
🏢 JPMorganChase
📍 Mumbai