Reporting to the Real Assets Business Process Optimization Leader, the Real Assets Business Process Optimization Officer is accountable for helping to improve the cost, quality and productivity of the business line year on year. Specifically, you will:

• Assist with tracking targets and metrics for costs at business line and activity level, for quality, consistency and for automation that the business will manage itself against. You will also help to establish robust controls, security processes, resilience standards and testing against those.
• You will be responsible for supporting and monitoring the adoption of best practices for key service processes and working with product and technology to streamline tools and develop “the AD way” for clients.
• As appropriate you will assist in the migration of global processes to client delivery in a standardized and consistent manner and take accountability of seamless transition.
• You will support the Business Process Optimization Leader to track client NPS scores and prioritize initiatives to improve client delivery.




• You will support the first line of defense for risk management for Real Assets, supporting the Executive Director and Head of BPA & Tech Adoption, and you will have accountability for rapidly resolving internal audit issues with the regional business leaders.
• You will lead and build skills around migration of lift out clients, with close coordination across other global functions.
• Stay abreast of industry trends and emerging technologies in data, AI, and automation, identifying opportunities for innovation and competitive advantage
• Drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks.

PROFILE

• High potential talent where this role will be a solid developmental experience into expanded or management roles
• Strong tech leaning operational focus with the ability to identify, develop, document, train and embed best practices
• Agile and innovati

📌 Business Process Optimization Officer (Hyderabad)
🏢 Alter Domus
📍 Hyderabad