For this role you must be able to work on-site in the Mumbai office in Andheri.

This role sits within Deltatre's Live Operations function, supporting live OTT operations for global sports and entertainment events. The team operates 24/7 and is responsible for the operational reliability of video streaming during live production windows — across event scheduling, real-time supervision, and 2nd Level technical support.
Reporting to the Head of Live Operations and partnering closely with Project Managers and Service Managers, the Event Manager leads the local team of Staff Operators (LiveOps and Supervisors) and supervises Live Production operations directly when appropriate. The role combines event management and client coordination with the management of a 24/7 operational team — a multi-disciplinary operational remit.

Responsibilities

Service delivery and operational excellence
• Work with the Head of Live Operations to implement processes and workflows for Live Operations
• Deliver operational efficiencies that minimise cost of service whilst maintaining service excellence




• Implement operative processes that ensure high-quality, efficient Live service delivery
• Define and promote processes and best practices for the operations activities within the LiveOps team
• Hold accountability for KPI measurement and service quality improvement

Team management
• Manage the LiveOps team (Supervisors, Operators, TechOps) as a competence centre for operations on acquisition, encoding and delivery, VOD ingest and playback
• Schedule weekly rotas across Supervisors, Operators, and TechOps according to client schedules
• Provide leadership, mentoring, and coaching to the team
• Organise and oversee onboarding and training of recent joiners
• Define local initiatives to ensure service continuity and limit turnover
• Ensure the team understands the operational and business needs of the client, and the capabilities of Deltatre systems
• Deputise for the Head of Live Operations in t

📌 OTT Event Operations Manager (Mumbai)
🏢 Deltatre
📍 Mumbai