JOB DESCRIPTION
Technical Manager (POD TM)
Atlassian Delivery
12+ Years Experience | India · SEA · MENA | Delivery Leadership
About the Role:
We are hiring a Technical Manager to own an Atlassian POD end to end: its projects, its people, its profitability and its presales support. This is a delivery leadership role with real technical depth, not a coordination role.
You will lead a team of Atlassian consultants across several concurrent implementations, Cloud migrations and JSM/ITSM rollouts. You will be accountable for the POD's gross margin, OBU, utilization and revenue forecast, and for keeping committed effort within the price we quoted.
You will also work alongside the Pre-sales team on solution approach, estimates, proposals and customer demos, then carry those engagements through to closure. Customers should see you as the person who understands both their Atlassian platform and their delivery status.
Key Responsibilities
1. Atlassian Delivery and Technical Leadership
• Own end-to-end delivery of Atlassian engagements: Cloud implementations,
Data Center-to-Cloud and Cloud-to-Cloud migrations, JSM/ITSM rollouts, PPM setups and platform optimization.
• Guide consultants on solution design across Jira Software, Jira Service Management, Confluence, Assets, Atlassian Guard, Jira Automation and Marketplace apps such as ScriptRunner, Xray, Tempo, BigPicture and eazyBI.
• Govern migrations through assessment, test migrations, validation, cutover and post-migration stabilization.
• Review technical deliverables (configurations, scripts, integrations, documentation) against acceptance criteria and Definition of Done before customer sign-off.
• Uphold platform governance and security practices: SAML SSO, SCIM provisioning, permission schemes and access controls.
• Identify and apply AI use cases in delivery and in customer solutions, including Atlassian Rovo (Search, Chat, Agents) and Atlassian Intelligence.
• Facilitate technical discussions and remove blockers so the
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