About the role
Service
Senior Managers are effective leaders responsible for the overall performance
of Service and Operations. You drive transformation through data, automation
and AI, using insights to improve service quality, colleague experience and
operational efficiency. You work closely with peers to deliver consistent
service. You lead larger teams, supervise managers and maintain a strong
balance of technical and management expertise. You support and enable managers
to achieve their targets, build team capability and deliver excellent customer
service.

You will be responsible for

• Deliver service as per agreed KPI and represent Service /Operations in governance meetings with stakeholders• Build a high-performance team capable of delivering an excellent customer service through improved responsiveness, communication, professionalism, and knowledge of the systems• Build strong relationship within Technology and with suppliers externally• Be a leader in coming up with creative solutions to simplify the problems with intuitive,



closed loop and high-level engagement• Strong understanding of services that and Operations support and how these are connected together• Shape the strategy by planning, executing and measuring the service levels• Stand as the ultimate point of escalation with respect to people, process and technology issues• Ensure that daily, weekly, and monthly statistics, status reports, and other reporting requests are maintained and available as requested• Develop cross-functional expertise necessary to effectively respond to issues• Guide, empower and challenge the team to deliver better performance and service in line with organisational vision and purpose• Maintain an eye for detail and make appropriate decisions while in tough situations• Review feedback from colleagues and others to implement changes in the system that will benefit the organisation• Develop and document process, procedural enhancements and assist technology teams as neede

📌 Senior Manager (Bengaluru)
🏢 Tesco Technology
📍 Bengaluru