Company Overview:

Chargeback Gurus (CBG) is the leading automated AI-orchestrated chargeback management platform, helping merchants protect and recover more revenue. CBG’s solutions are powered by sophisticated technologies, rich analytics, and deep industry expertise. With real-time insights and versatile delivery models, CBG equips merchants with the tools and technology needed for effective chargeback prevention and recovery. CBG aligns 100% with client goals and operates with integrity, transparency, and an unprecedented level of security and compliance.

For more information, visit www.chargebackgurus.com

Duties and Responsibilities:

• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
• To proactively maintain regular engagement with key client contacts in line with client expectations.
• Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures.




• Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized.
• To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.
• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
• Accountable to do gap analysis of the projects, revenue and profitability analysis, resource utilization to improve operational efficiencies. Should conduct periodic progress reviews with detailed reporting and business reviews.
• Accountable to do continuous identification implementation of operational best p

📌 Operations Manager (Chennai)
🏢 Chargeback Gurus
📍 Chennai