We're building hospitality software for an AI-native world.At CrossBo, we're rethinking how hotels operate and engage with guests.
From AI concierges that understand guest needs to intelligent systems that help hotel teams make decisions and execute work, we're building products that move beyond dashboards and workflows.
We're looking for a Product Engineer who can think like a product manager, build like an engineer, and work fluently with AI.
Someone who doesn't stop at writing requirements or creating prototypes.
Someone who can identify a problem, design the experience, build the solution, and get it into the hands of real users.

What you'll own1. Shape AI product behaviour
• Design how AI agents understand intent, make decisions, invoke tools, handle failures, and escalate to humans.
• Build and iterate prompts, knowledge structures, and conversational experiences.
• Know when to use an LLM, deterministic logic, a workflow, or simply a button.
• Translate real-world operational problems into reliable AI-native experiences.

2. Go from idea to working code




• Own features from problem framing and requirements through implementation and delivery.
• Build directly in our codebase using tools like Claude Code, Cursor, or Codex.
• Submit production-quality PRs with appropriate tests, documentation, and transparent acceptance criteria.
• Work with engineering on architecture, security, performance, and code reviews.
• Iterate quickly without compromising maintainability or product quality.

3. Make AI measurable and reliable
• Build evaluation datasets, rubrics, and test scenarios for AI agents.
• Evaluate accuracy, reliability, tool execution, and conversational quality.
• Analyse real conversations, identify failure patterns, and continuously improve agent behaviour.
• Measure success through actual user outcomes, not just model benchmarks.

4. Own outcomes, not just features
• Work directly with hotel teams to understand how they operate.
• Challenge assumptions and sim

📌 Product Engineer, AI-Native Products (Gurugram)
🏢 CrossBO
📍 Gurugram