About WebEngage

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have solid presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

• We are built for scale.
• We are built for complexity.
• We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

• A powerful Customer Data Platform (CDP)
• Real-time behavioral segmentation and intelligence
• Omnichannel journey orchestration
• AI-driven personalization and recommendations
• Deep analytics, experimentation, and revenue attribution
• WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Learn more about us at www.webengage.com

Responsibilities

• Serve as the primary point of contact and trusted advisor for our SMB clients,



ensuring their success with our product Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals
• Monitor client usage and engagement data to identify trends and areas for improvement
• Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements
• Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success
• Assist in creating resources/documentation/campaigns to support customer education
• Assist in creating automated workflows based on customer/user behaviors
• Assist in conducting webinars/training sessions for the client base based on customer needs

Requirements

• Strong customer service background, follow-up, and organizational skills
• 2-4 years of relevant SaaS Customer Success experience
• Diplomacy, tact, and poise under pressure when working through cus

📌 Retention Consultant (Mumbai)
🏢 WebEngage
📍 Mumbai