About Duratuf
We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai
Our equipment keeps workers secure at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family.
We're on our way to 10,000 protected workplaces by 2035

About the Role

• This seat sits at the front of the Customer Experience team and owns every inbound enquiry from the moment it lands.
• You qualify the enquiry, separate real buyers from noise, and hand clean opportunities to Sales.
• You cover all inbound channels during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms.

Lead Qualification (Core of the Role)
• Screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government)
• Make correct qualify or reject decisions with minimal supervision
• Flag junk or irrelevant enquiries to the manager the same day and never pass them forward

Multi-Channel Inbound Handling
• Own all inbound touchpoints during working hours with zero missed enquiries




• Maintain First Response Time of 15 minutes or less on every channel
• Handle MOQ, price and product-fit questions without escalating every touchpoint

Clean Handoff to Sales
• Transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history

CRM Hygiene
• Log every enquiry and lead in Zoho CRM in the same session, tagged by stage
• Maintain 100% data completeness with zero pending updates beyond end of day
• Complete 100% of follow-ups within TAT

Pipeline Reporting
• Hold a weekly review with the Support Manager covering enquiries handled, response rate, qualification accuracy and conversion funnel

What Success Looks Like
• Zero missed inbound touchpoints
• First Response Time ≤ 15 minutes on every channel
• ≥ 90% lead-qualification accuracy
• 100% follow-up completion within TAT
• Every interaction logged in Zoho CRM the same session

Requirements

📌 Inbound Lead Qualification Executive (India)
🏢 Duratuf Products
📍 India