Relationship Management

• Independently manage key influencer accounts (Assigned Architect, Govt and consultants)
• Identify the key people within accounts who influence glass specification/purchase and build strong relationships with them
• Identify the key external stakeholders which are associated with the project and help sales team in better conversion
• Identify the key people within key external influencer accounts who influence glass purchase and build strong relationships with them
• Implement key account management process with the targeted key influencer account

Revenue
• Understand the project decision making and ensure that all support is provided to sales team for the order closure
• Support sales team in the closure of the project by supporting from key influencer side
• Ensure unique specification to create the differentiation to get better price realization.





Customer Satisfaction
• Ensure better NPS from the assigned customer
• Seek customer feedback and facilitate redressal of any complaints/ issues during project execution
• Undertake defined customer engagement activity

Market Intelligence
• Keep track of the industry trends and competition
• Identify recent potential key accounts
• Undertake local and global product benchmarking
• Monitor trends towards policy, codes and norms

Productivity
• Achieve specification strike rate from key accounts influencers being managed
• Achieve better success rate from specified projects
• No of meeting per day
• No. of new customer added
• No. of new project added

📌 Business Development Manager (India)
🏢 Asahi India Glass Limited (AIS)
📍 India