About the Role
Applix is seeking an experienced Senior Site Reliability Engineer (SRE) – API Operations & Cloud Support to ensure the reliability, availability, performance, and operational efficiency of enterprise production systems.

The ideal candidate will have robust hands-on experience in AWS cloud infrastructure, DevOps automation, production support, incident management, and monitoring and observability. The role requires expertise in troubleshooting complex production issues, conducting root cause analysis (RCA), improving service reliability, and managing Tier 2 escalations.

In addition to core SRE and cloud operations responsibilities, the candidate will support REST API operations and customer integrations, coordinate with engineering and product teams, and contribute to Snowflake data-sharing governance initiatives. The successful candidate will combine technical problem-solving with effective stakeholder communication, operational ownership, and continuous improvement.

Key Responsibilities
Site Reliability Engineering & Production Operations




• Monitor and maintain the availability, reliability, scalability, and performance of production applications and services.
• Troubleshoot complex infrastructure, application, networking, and API-related incidents.
• Manage Tier 2 support escalations and coordinate resolution of critical production issues.
• Conduct root cause analysis and prepare postmortems for major incidents.
• Define, monitor, and improve Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs).
• Improve observability through effective logging, metrics, dashboards, alerting, and performance monitoring.
• Identify reliability risks, vulnerabilities, and recurring failure patterns; implement preventive and corrective actions.
• Collaborate with development teams to resolve application defects, performance bottlenecks, and production stability issues.

AWS Cloud Infrastructure & DevOps
• Manage and

📌 Senior Site Reliability Engineer (Chennai)
🏢 Applix
📍 Chennai