Overview:
We are looking for a motivated and capable Operations Associate to connect with clients, follow up on overdue invoices, and ensure timely payment recovery. Freshers and candidates with up to 1 year of experience are encouraged to apply.
Responsibilities:
• Monitor accounts to identify overdue payments and follow up with clients.
• Maintain accurate records and prepare reports on collection activities.
• Build and maintain positive client relationships while ensuring timely payments.
• Review invoice and payment histories to identify outstanding dues.
• Locate and contact clients regarding overdue invoices and payment commitments.
• Conduct regular follow-ups to encourage timely payments.
• Process refunds and payments accurately.
• Resolve customer billing, invoicing, and credit-related concerns.
• Revise invoices as required and ensure billing accuracy.
• Monitor customer service renewals and follow up with clients.




• Identify opportunities for upselling and additional services.
• Coordinate effectively with the Operations team and other departments to resolve issues and achieve collection targets.

Requirements:
• Freshers and candidates with up to 1 year of experience are eligible to apply.
• Minimum qualification: Higher Secondary (10+2); graduates are preferred.
• Basic working knowledge of Google Docs, Google Sheets, and databases.
• Strong written and verbal communication skills.
• Comfortable working with targets and deadlines.
• Willingness to work extended hours and weekends, as required.
• Valuable negotiation, problem-solving, and follow-up skills.
• Ability to work independently and collaboratively within a team.
• Strong coordination and organizational skills.

📌 Operations Associate (Kolkata)
🏢 Infiflex Technologies
📍 Kolkata