We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle Inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).




• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 28 WPM at 100% accuracy
• Familiarity with CRM software or call center tools (a plus).

Eligibility Criteria / Experience Requirements
• Fresher to 1year of experience can apply
• Bachelor’s degree in any field.

Soft Skills

• Excellent communication skills (verbal & written)
• Strong problem-solving and analytical abilities
• Customer-centric mindset
• Attention to detail
• Ability to work independently and as part of a team

Work Requirements
• Willingness to work in rotational shifts
• Versatile with rotational week-offs

📌 Patient Support Service (Bengaluru)
🏢 ResultsCX
📍 Bengaluru