Cluster Manager
Location: Kozhikode, Kerala

Company Description
DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in fast and productive logistics and quick commerce operations across India. DropX currently operates dark store and quick commerce operations for multiple clients, including Amazon, Flipkart, and other leading quick commerce businesses. Our focus is on operational excellence, speed, scalability, and process-driven execution across all cities and stores.

Role Description
This is a full-time, on-site role based in Calicut, Kerala, for a Cluster Manager at DropX Logistics. The Cluster Manager will oversee the daily operations of multiple delivery hubs within the assigned region. Responsibilities include supervising staff, optimizing operational efficiency, managing logistics and resource allocation, monitoring performance metrics, and ensuring customer satisfaction.



The role also requires effective collaboration and communication with internal teams and clients to maintain high service standards and address operational challenges efficiently.

Key Responsibilities
• Oversee and manage daily operations across multiple delivery stations within the assigned cluster.
• Lead, mentor, and supervise station managers, team leaders, and field operations teams.
• Ensure achievement of operational KPIs, service levels, productivity targets, and customer satisfaction goals.
• Monitor operational performance, identify gaps, and implement corrective actions to improve efficiency.
• Manage manpower planning, resource allocation, and workforce productivity across stations.
• Ensure compliance with operational processes, safety standards, and Loss Prevention (LP) policies.
• Track operational expenses, manage budgets, and take ownership of cluster-level P&L; performance.
• Prepare and analyze performance reports to support data-driven decision-making.
• Coordinate with internal teams and clients to resolve operational issues an

📌 Cluster Manager (Kozhikode)
🏢 DROPX LOGISTICS
📍 Kozhikode