Job Summary

• Control FEMA (Foreign exchange management Act) operations of the payments team and ensure that the established service standards are met.
• Service delivery according to set standards
• Compliance of FEMA regulations, internal operational procedures/Group guidelines & Regulatory requirements.
• Risk assessment & control
• To provide support to all the products and services assigned to them
• To ensure that the standards and benchmarks set for the Sections are being adhered to and to perform the necessary authorizations/checks on the processing.
• To maintain all required controls and procedures.
• To maintain a positive working relationship with personnel of the other Sections/Divisions of the Bank.

Key Responsibilities

Processing Standards & Operational Efficiency

• Ensure that the processing capabilities are geared up to achieve accuracy as per the Service Level standards and strive to exceed the standards.
• Ensure that the regular conduct of operations adhere to the Key Control Standards
• Ensure that Internal & external policies ,



rules and regulations complied.
• Ensure that all queries related to routine activities are responded to within the time frames pre-specified

Interdependent Co-ordination

• To work closely with the other employees of the team and other centres to enable optimum co-ordination between the functioning of the Sections as well as enable adequate capacity planning to respond to forthcoming business volumes

Escalation

• Keep the Manager, Payments Service Centre advised of the regular operations and in particular, escalate exceptional occurrences, to enable appropriate action.

Compliance

• Ensure that all procedures laid down in the Quality Procedure Manuals and the Key Control Standards are adequately followed

Reporting

• Keep the Manager, Payments Service Centre advised of the regular operations of the Payments Service Centre as well as report extraordinary occurrences so as to enable taking of appropriate action.

📌 Assistant Manager, Foreign Currency Payments (Gurugram)
🏢 Standard Chartered India
📍 Gurugram