Date Posted:

2026-10-15

Country:

India

Location:

Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, CURRENT DELHI, India

Title: Service Supervisor

About Otis India

Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Role Overview

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance,



and compliance with service standards while driving continuous improvement and business growth.

Key Responsibilities

• Adherence to EH&S; policy and practices.
• Ensure Zero accident / incident. Engage and reiterate employees on safe work practices.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EH&S; inspection/audit and cover each employee in designated routes.
• Conduct toolbox talk with field professionals.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization jobs.
• Generating & Facilitating “T” orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure Quality of Service through defined processes and inspections.
• Timely an

📌 Field Supervisor Service (New Delhi)
🏢 Otis Elevator
📍 New Delhi