Key Accountabilities

• Ensure the Customer’s operational and production environment remains healthy and secure at all the times.
• Assist with customer onboarding – customer/device onboarding, policy configuration, platform configuration and service transition to security operations team(s).
• Advance platform administration.
• Critical platform incident handling & closure.
• As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response process
• As an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership across Endpoint Security and Endpoint Detection & Response.
• Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.
• Drive continuous improvement of Rackspace Managed EDR services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)
• Maintain close working relationships with relevant teams and individual key stakeholders,



such as incident response and disaster recovery teams as well as information security etc.
• Co-ordinate with vendor for issue resolution.
• Required to work adaptable timings.

Skills & Experience

• Should have 8+ years experience in Security Engineering.
• Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection & Response.
• Experience of working with cloud native Endpoint Security and Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.
• Experience of working in two (or more) of the following additional security domains:
• SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.
• AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .
• Experience of

📌 Security Engineer III (India)
🏢 Rackspace Technology
📍 India