Title - Application Support Engineer
Location - India , Remote
Shift - 2:30 PM to 11:30 PM IST.

About the Role
We are looking for a skilled Application Support Engineer to support and enhance the reliability, scalability, and performance of our applications. The ideal candidate will take a proactive approach to monitoring, troubleshooting issues, and collaborating with development teams to ensure seamless software delivery.

Key Responsibilities
• Provide technical support for enterprise applications, addressing user inquiries and resolving issues.
• Monitor application performance, identify bottlenecks, and implement solutions to improve efficiency.
• Perform root cause analysis (RCA) for recurring application issues and recommend preventive measures.
• Manage logging, monitoring, and alerting systems to enable proactive issue resolution.
• Support application upgrades, patches, and deployments while ensuring minimal disruption to users.




• Work closely with development teams to ensure seamless software functionality.
• Collaborate with vendors and third-party service providers to resolve issues and implement enhancements.
• Ensure compliance with security standards and best practices.

Skills and Qualifications
• Experience in application support and troubleshooting.
• Familiarity with Java, Angular/React, and MySQL databases.
• Hands-on experience with cloud environments, particularly AWS.
• Hands-on experience with database monitoring and query optimization.
• Hands-on experience with monitoring tools such as Grafana.
• Robust problem-solving skills and the ability to diagnose technical issues effectively.
• Excellent communication and collaboration skills.

Preferred Skills
• Background in Agile and DevOps methodologies.
• Understanding of APIs, microservices, and system integrations.

📌 Application Support Engineer (India)
🏢 TriluxTech
📍 India