Designation: L2 Operations Engineer – Network Security
Support level: L2 Operations
Domain: Network Security
Scope: Palo Alto Firewalls, Zscaler, SSE, ZTNA, Enterprise Browser, Internet Security (SWG and FWaaS), and Private Access
Job Location / Reporting Location: NCR - Gurugram

Process:
• End-to-end incident management, from L1/L1.5 escalation to closure.
• Run firewall health checks (CPU and memory) and act on breaches.
• Collect logs and evidence for firewall alert events.
• Troubleshoot reported issues and check network connectivity.
• Enable current access per application needs, through the client's change process.
• Handle port and rule requests from other teams, including server teams.
• Apply firewall patches and OS upgrades under change control.
• Handle outage calls to restore connectivity.
• Support Zscaler and Palo Alto firewalls.
• Protect data in transit and at rest from unauthorised access.
• Report security issues promptly with recommended actions.
• Follow client security standards and guidelines.
• Keep ServiceNow tickets current,



with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Connectivity, Hosting, IDAM, DLP and Malware Tools on cross-tower issues.
• Trace policy evaluation in SSE (Zscaler Internet Access, Prisma Access and similar) – URL filtering, Cloud Firewall, SSL inspection, DLP, CASB – and in Prisma Access (security, decryption, URL filtering rules) to find unexpected allows or blocks.
• Diagnose Private Access failures across application segments, segment groups, server groups, access policies and Private Service Edge.
• Troubleshoot forwarding profiles, PAC files, trusted network detection and bypass configuration.
• Diagnose GRE and IPsec tunnel failures to Zscaler, and Remote Network and Service Connection tunnels in Prisma Access, including IKE/IPsec phase issues.
• Resolve DNS issues for private apps, including split DNS, conditional forwarding and DNS search domains.
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📌 Operations Engineer – Network Security (Gurugram)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Gurugram