Overview

About the Role:

The Operations Analyst (OA) will work with a Client Operations Manager and a multi-functional team in the day-to-day operations of real-time, high-volume, multi-channel marketing solutions.

The OA will ensure operational excellence on multiple accounts, maintaining operational processes, tools, and deliverables to deliver high quality and on-time completion of client work per contractual obligations which include but are not limited to file processing (inputs and outputs, scheduled and ad hoc), PeopleCloud Messaging (PCM) campaign and message delivery, issue management, and SLA compliance.

A major factor in the ability to grow Epsilon’s business with an existing customer is the consistent, flawless execution and delivery of daily processes and deliverables, making the OA position a key contributor to Epsilon’s growth strategy.

The Ideal Candidate

• Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty / CRM / Email / Marketing Ops)




• A unique blend of business and technical savvy; ability to partner with the clients and internal contributors including architects, developers, product owners and infrastructure administrators to implement operational excellence, and the delivery know-how to make the vision a reality
• Ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements.
• Responsible for performing and monitoring production processes and functions. This includes troubleshooting and escalation of incidents and anomalies in processing.
• Good understanding of Operational standards (ITIL framework)
• Quick learner in a fast paced, challenging work workplace to resolve time bound issues
• Eagerness to learn technologies and domains
• Ability to clearly communicate technical problems verbally

📌 Associate Client Support Engineer (Bengaluru)
🏢 Epsilon
📍 Bengaluru