Key Responsibilities (KRAs)
• PREP – Pre-Client Visit Preparation
• Information Centre Management:

• Ensure all daily logs, reports, and submissions are completed before store opening.
• Review client appointments and identify HNIs or management guests scheduled for the day.
• Ensure information is up-to-date across all desks (Front Desk, Coordination Desks,QRD).
• Setting Readiness:
• Ensure the front desk team is briefed and prepared.
• Validate that all 14 touch points across 4 coordination desks, front desk, and QRD are operational and client-ready.
• Ensure associates are in position and prepared for their roles.

• PRESENT – During the Client VisitClient Journey Oversight:
• Monitor and manage the client journey across all 14 critical touch points.

• Coordinate with desk associates to ensure smooth transitions and timely responses.
• Be physically present during high-priority interactions (e.g., in lounges during sales discussions).
• ❖ Sales Support:Ensure the Seven Steps of Hospitality (internal proprietary process) are followed by associates.




• Support associates and clients during sales conversions, escalating as necessary.

• POST – After the Client Visit
• Billing or Concern Follow-up:
• If a sale is made, ensure smooth handoff to the Cash Desk for billing.
• If not, ensure a Concern Report is generated and a follow-up consent is taken from the client.
• After-Sales & QRD Coordination:Oversee the QRD team to ensure accurate measurements, effective client communication, and seamless pick-up experiences post-alteration.
• Ensure hospitality and information flow remain consistent during all after-sales visits.

• Escalation Management & Feedback Mechanisms
• Real-time Escalation Handling:

• Intervene and resolve any client issues or escalations occurring across desks or during visits.
• Maintain composure and brand tone in all escalated interactions.
• Feedback Collection & Implementation:
• Ensure client feedback is collected at various stages of in

📌 Guest Relations Manager (Hyderabad)
🏢 Dazzles Studio
📍 Hyderabad