? We’re Hiring: Customer Care Executive
? Job Locations: Tiruppur, Tamil Nadu | Bengaluru, Karnataka
? Department: Customer Support / Customer Service
? Employment Type: Full-Time
? Qualification: Graduate in any discipline
? Experience: 4–5 Years
? Salary: As per company standards and candidate experience
Job SummaryWe are looking for an experienced and customer-focused Customer Care Executive to handle customer inquiries, resolve complaints, provide product and service information, and ensure a high level of customer satisfaction.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience in customer service and relationship management.
Key Responsibilities• Handle customer inquiries via phone calls, emails, WhatsApp, and other communication channels.
• Respond to queries related to products, orders, deliveries, payments, and services.
• Resolve customer complaints professionally and promptly.
• Maintain accurate records of customer interactions, complaints, and feedback.
• Coordinate with Sales, Logistics, Accounts,



and other departments to resolve customer issues.
• Follow up with customers to ensure timely resolution of concerns.
• Provide regular updates regarding orders, payments, returns, and services.
• Build and maintain strong customer relationships.
• Monitor customer satisfaction and contribute to service quality improvements.

Required Skills• Excellent communication skills in English and relevant regional languages.
• Solid customer-handling, interpersonal, and problem-solving skills.
• Proficiency in MS Office, especially Microsoft Excel.
• Good telephone etiquette and active listening skills.
• Ability to handle complaints patiently and professionally.
• Strong organizational, multitasking, and time-management abilities.

Educational Qualification & Experience• Graduation in any discipline is mandatory.
• A degree in Business Administration, Commerce, or a related field is preferred.
• 4–5 years

📌 Customer Care Executive (Tiruppur)
🏢 SML Group
📍 Tiruppur