Role Overview

We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.

Key Responsibilities

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Manage student enrollment renewals and achieve monthly targets.

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Handle inbound and outbound parent calls regarding renewals, fees, and school services.

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Build solid parent relationships and implement strategies to retain students.

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Address parent concerns, resolve queries, and coordinate with internal teams.

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Follow up on pending renewals and payments to ensure timely closure.

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Maintain accurate customer records, call updates, and follow-ups in the CRM.

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Identify opportunities for upselling and cross-selling relevant services.

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Track renewal performance and prepare regular reports.

Required Skills & Qualifications

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Graduate in any discipline.

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1–2 years of experience in sales, customer support, or renewal management.

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Excellent communication, negotiation, and problem-solving skills.

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Familiarity with CRM tools and customer data management.

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Ability to achieve targets and manage multiple follow-ups.

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Experience in EdTech or online education will be preferred.

Key Performance Indicators (KPIs)

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Renewal and sales target achievement.

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Student retention rate.

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Parent satisfaction and query resolution.

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CRM accuracy and timely follow-ups.

📌 Support/Sales Executive (Gurugram)
🏢 Leading
📍 Gurugram