The Kardex Group is one of the world's leading manufacturers of agile storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Delhi, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, North Zone.
PURPOSE OF THE ROLE
• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
• Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI
JOB RESPONSIBILITIES
Service requests:
• Install and commission Kardex range of products.
• Provide an excellent level of customer service in accordance with established policy.
• Deliver basic levels of customer product training.
• Communicate effectively with Customers and the line management at prescribed intervals.
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• Respond to customer service requests as directed by the line management.
• Work with minimum supervision, always maintaining appropriate communication.
Problem Resolution
• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is re
📌 Field Services Engineer (India)
🏢 Kardex
📍 India