Our NielsenIQ Technology teams are working on our recent “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. The Dynamics 365 Support Specialist acts as a technical SME and system administrator responsible for the support, enhancement, and governance of NielsenIQ’s internal Dynamics 365 platform. This role provides end‑user technical and data support, performs low‑code development and solution deployment, and partners with Product, Business, and Security teams to deliver compliant solutions through Agile sprints and PI planning.

Requires the application of theoretical, technology-specific knowledge, typically gained through formal education (e.g., university or college degree), or relevant expertise in technology-related area(s) to achieve results, with an emphasis on in-depth technical knowledge, project/program management and influence skills. Majority of time is spent on:



• Performing technically based activities • Contributing to and/or managing projects • Providing advice/direction in primary areas of expertise • Leveraging relationships by interfacing with and influencing key stakeholders

Job Description

End User Support

o Provide technical and functional support for Dynamics 365 users, including (but not

limited to) forms, views, workflows, dashboards, Cases/Incidents, Contacts, Accounts,

Leads, Users, Teams, Queues, SLAs, Business Rules, Power Automate flows, etc.

o Partner with Product & Business to establish SME level understanding of business

processes and documentation as it relates to end user CRM usage

o Perform data maintenance activities (data projects, loads, corrections, extracts, etc.)

o Diagnose and resolve data issues, integration failures, and automation errors

o Partner with Product team to support their release communications

o Act as a consultative partner to Product team and VOB/business users regarding best

📌 Support Specialist (India)
🏢 Nielseniq
📍 India