Job Description for Customer Success Executive

Purpose of employment

We are looking for a energetic Customer success executive who manage the existing client. You will be the part of the sales team & a key responsible person to go to market & generate revenue for the organization

You will be responsible to maintain a skilled relationship with your clients & time to time generate additional revenue for your existing account.

Task

· Time to time Email communication to existing clients on various offers, achievements, articles that are of interest to the client or their industry.
· Maintain client relationship
· Timely reporting to seniors & detail updates on each client sales cycle
· Should be able to demonstrate the solution capabilities to client.
· Prepare and deliver appropriate presentations on products and services
· Identify the client challenge / pain areas & give propose solution that fits the requirement
· Collaborate with team members to achieve better results
· Consistent follow up, proactive actions,



timely reminders with client to address all the queries leading to closure of business.
· Collect feedback from customers and share with internal team

Skills
· Excellent Communication skills
· Understand customer requirements & needs
· Product knowledge
· Good Presentation skills
· Fast learner and passion for sales
· Negotiations Skills
· Meeting Sales Goals
· Self-confidence &Self-motivated; with a results-driven approach
Knowledge
· Sales process
· PowerPoint presentation
· Must understand the basic concept of HRMS domain & give input to improve as and when required

Experience
1 year and above sales experience in software sales or in HR industry or an IT product company.
Education Qualifications
BMS/ MMS / PG in Marketing
Job Location
Malad

Please note only candidates from Mumbai should apply.

Interested candidates please share your CV at [email protected]

Preferred knowledge of ISO 27001:2022 (ISMS) - Information Security Management System

📌 Customer Success Executive (Mumbai)
🏢 Opportune Technologies
📍 Mumbai