Location: Hyderabad, India (GCC)
Employment Type: Full time
Experience: 2–5 years

About pharma&pharma;& is a privately owned global pharmaceutical company headquartered in Vienna, Austria. We focus on breathing new life into proven medicines, preserving their availability, and ensuring essential treatments reach patients worldwide.
With a growing portfolio across hematology, oncology, and other therapeutic areas, we operate through a global network of subsidiaries, joint ventures, and partners to support development, manufacturing, and access.

About the RoleWe are looking for an IT Support Analyst to join our growing Global Capability Centre (GCC) in Hyderabad.
In this role, you will provide day-to-day IT support to colleagues across our global organisation, helping resolve technical issues, manage service desk tickets and ensure employees have the equipment, systems and access they need to work effectively.
You will work closely with our international IT team, supporting users across multiple countries and time zones. The role covers a broad range of IT activities,



including troubleshooting, Microsoft 365 support, user account administration, device provisioning, onboarding and offboarding, and IT asset management.
We are looking for someone who enjoys solving problems, takes ownership of issues and can provide a professional and responsive service to colleagues.

Key ResponsibilitiesIT Service Desk & User Support
• Manage and resolve IT support requests through our centralised ticketing system, Freshservice.
• Provide Level 1 and Level 2 technical support to users across different countries and locations.
• Troubleshoot Windows laptops, Microsoft 365 applications, email, connectivity, VPN, printers and other workplace technology.
• Investigate incidents, identify root causes and escalate more complex issues to the appropriate technical teams or external providers.
• Prioritise support requests based on business impact, urgency and agreed service levels.
• Maintai

📌 IT Support Analyst – Service Desk (Hyderabad)
🏢 pharma&
📍 Hyderabad