About the Team
The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role
As a Senior Associate II - Motor Claims, you will play a critical role in ensuring a smooth, fast, and fair claims experience for our customers. You will be responsible for the end-to-end management of motor own-damage (OD) claims, serving as the primary point of contact for customers and service partners.

Key Responsibilities
• Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.
• Technical Skills: Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
• Communication Excellence: Valuable command of written and spoken English. Multilingual ability is an added advantage.
• Soft Skills:
• Excellent analytical and problem-solving abilities.
• Flexible and adaptable to a changing and digital-first work environment.




• Strong interpersonal, negotiation, and mentorship skills.

Must Haves
• Oversee and own end-to-end motor claim decisions, acting as the primary escalation point for complex claims.
• Lead the review of surveyor reports, setting standards for validation and ensuring cost-effective repair vs. replacement across the team.
• Drive the use of digital tools for assessment and settlement, providing feedback for process improvement and ensuring team adherence to best practices.
• Manage and optimize the coordination between customers, surveyors, any garages to resolve issues efficiently.
• Handle high-value negotiations and guide the team on effective strategies to control losses while maintaining quality.
• Oversee stakeholder communication, managing escalations and ensuring the team meets and exceeds service TATs.
• Take a key role in network expansion by leading the identification and vetting of strategic garages and su

📌 Senior Associate II (Bengaluru)
🏢 Navi
📍 Bengaluru