WE’RE HIRING | CUSTOMER RECOVERY EXECUTIVE [Tele Calling]
Kass is a premium D2C skincare brand focused on creating effective, thoughtfully formulated Bio-Intelligent skincare solutions for modern consumers.
We’re looking for a Customer Recovery Executive to join our remote team and play an important role in connecting with our customers and driving sales.

ROLE
Customer Recovery Executive
? Location: Remote
? Experience: 1–1.5 years
? Compensation: ₹18,000–₹22,000 per month + Incentives

WHAT YOU’LL DO
• Make outbound calls to customers with abandoned, cancelled, failed, or incomplete orders. Understand customer needs and confidently communicate the advantages of Kass’s skincare range.
• Re-engage customers who have previously shown interest in Kass products but have not completed their purchase.
• Connect with existing and inactive customers to encourage repeat purchases and continued engagement with the brand.
• Understand customer concerns, identify reasons for drop-offs, and provide relevant solutions.
• Build meaningful customer relationships through empathetic, persuasive,



and personalised conversations.
• Maintain a positive customer experience while working towards improving customer retention and recovery.

WHAT WE’RE LOOKING FOR
• 1–1.5 years of experience in customer recovery, customer retention, customer engagement, or a similar customer-facing role.
• An energetic, proactive, and self-motivated individual who is comfortable speaking with customers throughout the day.
• A customer-centric mindset with strong empathy and patience.
• Good listening skills and the ability to understand customer needs.

SKILLS YOU MUST HAVE
• Excellent verbal communication skills with a strong command of English and Hindi.
• Confidence and clarity while communicating with customers over the phone.
• Strong persuasion and negotiation skills.
• Persuasive communication skills with a focus on re-engagement and retention.

WHY KASS?
At Kass, we’re building a premium skincare brand

📌 Customer Recovery Executive (Kolkata)
🏢 Kass
📍 Kolkata