Role: Client Account Manager- ERP
Role Type: Full Time
ROLE SUMMARY: As a Client Account Manager with Mygate you will be responsible for managing and maintaining relationships with a company's clients or customers. This may involve coordinating with other teams within the organization to ensure that client needs are being met, as well as working with clients to understand their needs and develop solutions to meet those needs.
Responsibilities:
• To resolve complex queries and issues of product and services.
• Ensure complete documentation of all activities undertaken with respect to the ticket in the case log. Working with clients to develop customized solutions that meet their needs.
• Keeping track of client accounts and maintaining accurate records.
• Ensure the Billing is on time and the Collection process also manage for the same.
• Timely Escalate the issues (Approach to handle issues to understand when to escalate & what will be handled by themselves).
• Understanding customer behaviour, and expectations from the product analysing usage trends,
and product adaptability to increase usage and make the product sticky.
• Work towards providing an excellent customer experience by going the extra mile on every interaction
• Maintain overall customer satisfaction levels to ensure a continuous relationship with Mygate
• Upsell additional services where prospect arises
Requirements:
• Bachelor's degree in business, Accounting, or similar fields
• Good Knowledge of Accounting concepts & ERP solutions
• Good Knowledge of Tally is Preferable
• Excellent Communication skills in English & Hindi, Kannada preferable
• Excellent Presentation and Conflict resolution skills
• Proven ability to negotiate
• Ability to self-motivate and motivate a team
• A go-getter, who is hungry to be a part of a fabulous growth story
• Available to work 6 days a week
• Travel within City
• Minimum 1 year of relevant experience is preferred
About Mygate: Sparked by the idea that technolog
📌 Client Account Manager (Mumbai)
🏢 Mygate
📍 Mumbai