Must Have Skills

• Minimum 5 years relevant experience in Calypso.
• Calypso product knowledge L2 level, plus Calypso dev experience and support system tools knowledge.
• Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).
• Excellent communication skills (both verbal and written).
• Excellent troubleshooting experience with ITSM / ITIL.

Technical Skills

• Hands-on experience with Calypso (front-to-back processing, Treasury, Derivatives, Collateral, Confirmations).
• Robust Java debugging skills.
• Solid SQL skills for data investigation and minor fixes.
• Comfort with Linux/Unix command line for log collection.
• Experience with ITSM tool 'Ivanti Neurons' for incident and change management.
• Understanding of Calypso :




• Act as primary Calypso L2 technical support contact for incidents and service requests.
• Triage incoming tickets, reproduce issues, and apply recovery steps.
• Perform root-cause analysis (RCA) for recurring incidents.
• Conduct Java-level debugging and analyze logs.
• Escalate to Level 3 / Development with detailed technical analysis.
• Execute database queries (SQL) and perform configuration checks.
• Monitor application health and coordinate with infrastructure teams.
• Maintain runbooks, knowledge base articles, and playbooks.
• Participate in on-call rotations.

(ref:hirist.tech)

📌 EvolutyzCalypso Support Engineer (Bengaluru)
🏢 Evolutyz
📍 Bengaluru