Roles and Responsibilities:

Project Management & Customer Success

• Build robust client relationships, ensure positive experiences, brand loyalty, and project success.
• Create engagement strategies and coordinate between Vajra Global teams and clients.
• Act as the single point of contact for all client communications and deliverables.
• Support clients from onboarding to addressing challenges with timely solutions.
• Handle escalations professionally, working with internal teams to resolve issues.
• Understand and manage SOW, SLAs, project plans, KPIs, and compliance details.
• Present monthly/quarterly reports and represent teams in client meetings.
• Ensure seamless delivery and communication across all touchpoints.

Digital Marketing

• Solid grasp of digital marketing concepts and best practices.
• Hands-on experience with SEO, SEM, Email, and SMM in B2B/B2C.
• Familiarity with tools like Google Analytics, SEMrush, HubSpot, Moz, Hootsuite.
• Strong skills in content writing, editing, and quality checks.
• Detail-oriented, analytical, and strategic thinker.





Secondary Responsibilities - Relationship Management & Customer Advocacy

• Contribute to marketing effectiveness by identifying short-term and long-range issues that can be addressed.
• Upsell and cross-sell services to existing clients and proactively generate leads from the relationship.
• Nurture customer advocacy.

Communication & Other Preferred Skills:

• Excellent verbal and written English (Hindi/Tamil a plus).
• Stay updated on digital trends and tools.
• Proficient in MS Office and Google Suite.
• Strong project and client management skills.
• Analytical with a focus on customer needs and solutions.

Key Soft Skills:

• Excellent Communication Skills - Written and oral
• Strong interpersonal people skills - to work collaboratively with vendors and clients.
• Liaising with various teams effectively to ensure customer satisfaction.
• Be able to prioritize and manage multiple tasks across multiple

📌 Customer Success Manager (Chennai)
🏢 vajra global consulting services
📍 Chennai