Sales and Customer Support Executive (Noida)

Sales and Customer Support Executive (Noida)

15 Oct
|
DigiVersal
|
Noida

15 Oct

DigiVersal

Noida

Business Services
• Digital Marketing
• Tech Integration
• Venture Creation
• Startup Incubation
• Compliance and Auditing
• HR Excellence
• IP Protection
• Legal Compliance

Education Services
• University Admissions
• University Tutoring
• Academic Assistance
• Tutors Platform

Company
• About Us
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• Learn / Blog
• Career
• Contact Us

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[email protected] Sales and Customer Support Executive
Company Overview
Digiversal combines education and business expertise to deliver holistic solutions that drive success. Our EdTech services enhance learning outcomes through academic mentorship, personalized tutoring, and structured study support. We manage one of the largest free digital libraries of study resources and leverage tech innovation to connect international university students with the right tutors and study material. Our mission is to make education work for everyone by fostering curiosity and delivering a responsive, inquiry-based pedagogical approach.
Role Overview:
As a Sales and Customer Support Executive,



you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.
Key Responsibilities:
• Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
• Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
• Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
• Identify customer needs and provide tailored solutions, contributing to revenue growth.
• Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
• Maintain a team-oriented approach with internal teams to ensure

📌 Sales and Customer Support Executive (Noida)
🏢 DigiVersal
📍 Noida

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