Job Responsibilities • Act as the primary point of contact for assigned customers, handling enquiries, quotation requests and order status queries.

• Record and update leads, enquiries, quotations, orders and customer interactions in the CRM accurately and on time.

• Prepare quotations and proposals, and follow up with customers until closure.

• Answer technical questions on electronic products, components and specifications, escalating to engineering when needed.

• Track the sales pipeline and follow-up schedules to improve lead conversion.

• Coordinate with sales, procurement, stores and logistics on stock, lead times and dispatch.

• Maintain clean customer data and generate CRM reports on leads, conversions and response times for management.

Requirements





Skills & Competencies

Technical

• Valuable understanding of electronic components, circuits and product specifications

• Ability to read datasheets and technical drawings

• Proficiency in MS Office (especially Excel and Word), email and CRM/ERP tools

Soft skills

• Strong written and verbal communication

• Strong organisational and time-management skills

• Customer-focused, with good negotiation and follow-up skills

• Ability to work independently and with remote teams

Benefits

PF , ESI, and other benefits

📌 Hybrid - Sales Executive (Kochi)
🏢 Hykon India
📍 Kochi