Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Conduct Process walkthroughs with Business SMEs, understand process nuances
• Document Business requirement (BRD) for Automation opportunities
• Create Process flows (E2E Process mapping)
• Create CBA for assigned projects
• Create Features and User Stories in Rally
• Clearly communicate the business requirements to Technology Team and collaborate with them to ensure timely completion of all pertinent tasks as per product deployment timelines
• To lead End to end Business UAT




• To perform volumetric analysis (Research, analyze, and evaluate Appeals data to identify patterns and prioritize the opportunities)
• Effectively lead calls with all applicable stakeholders across Business, Tech, Scrum teams
• Participate in PI planning as requested
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Success Criteria

• Candidate must be detail oriented, as this role would require special focus on understanding Business Process nuances and accordingly create Business requirement document for automation opportunities
• Must have ability to lead calls with Senior Business Leaders
• Ability to manage time efficiently and prioritize effectively to adhere to deadlines
• Ability to multitask in a dynamic setting, adaptable to changes,

📌 Capability Manager (Noida)
🏢 Optum India
📍 Noida