Job Title - Agentic AI (B2B Sales, CRM) - Manager – I&P; - GN - SONG

Management Level: 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must Have Skills

• Robust expertise in B2B Sales process transformation, covering end-to-end Sales process steps such as Lead Management, Lead Qualification, Opportunity Management, Pipeline Management, Account Management, Forecasting, CPQ, Deal Management, Contract Management, Order Management, and Sales Operations.
• Proven experience in future-state process design, process transformation, process optimization, and operating model design.
• Strong ability to lead client discovery and design workshops, stakeholder interviews, design-thinking sessions, and co-creation workshops.
• Experience integrating AI, GenAI, automation, and analytics into business and Sales processes.
• Strong understanding of Sales platforms and enterprise applications that enable the B2B Sales lifecycle.
• Ability to connect business processes, technology, operating models,



and organizational change to develop practical transformation solutions.
• Strong team management and people leadership skills, including coaching, mentoring, work allocation, quality assurance, and developing junior practitioners.
• Solid executive communication and stakeholder management skills, with the ability to present and defend recommendations to senior client leadership.

Good To Have Skills

• Experience with process mapping, process modeling, and visualization tools, including Microsoft Visio or equivalent applications.
• Exposure to process mining, digital twin, process simulation, or other data-driven approaches for process assessment and validation.
• Familiarity with AX Design and designing AI-agent experiences within business processes.
• Experience supporting Business Development, sales pursuits, RFP/RFI responses, proposal development, solutioning, and client presentations.
• Experience conducting change-impact assessments across peo

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