Job Requirements
Lead and/or participate in the introduction of new products within the region and in the project management of POC IT product installations, if requested. Demonstrate a high degree of technical expertise in IT protocols used in LIS/LAS systems and in the mechanical, hydraulic, electronic, optical, chemical, and operational aspects of designated Siemens Healthineers diagnostic POC products.
Receive telephone, email, online chat, and SAP/PEAK notifications and take necessary action using problem-solving techniques and appropriate priority setting. As required, follow complaint-handling and escalation guidelines, promptly address internal and external requests, and escalate problems to HSC and/or DCU.

Analyze incidents in close cooperation with the local service engineer, Smart Remote Services, and/or other required remote services. Collect data (e.g., system/log files remotely extracted from products), study trends, summarize complex issues, and submit findings to the HSC/SLM knowledge database for possible solutions.




Take necessary action and document all correspondence and actions according to GDP guidelines and the Quality Management System. This is a mandatory regulatory requirement subject to internal and external quality audits.
Take responsibility for customer satisfaction within the modality, demonstrating a proactive attitude and actions to optimize performance and customer perception (e.g., proactively reviewing high-cost instruments and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders.
Clearly understand the escalation process and know when to initiate escalation to the Headquarter Support Center (problem management) and/or DCU (PSI/PPI), in accordance with escalation guidelines.
At the request of the local service organization, perform in office support. Work with Regional Unit Operation Managers or Business Partner Managers on overall regional FSE performance to support coaching a

📌 Technical Support Specialist (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru