Eligibility Criteria:
- Freshers and experienced can apply (minimum 1 year of experience in technical voice support preferred)
- Customer support experience with strong technical troubleshooting skills
- Excellent verbal communication skills
- Solid knowledge of Microsoft tools/products, especially Office 365
- Willingness to work in US rotational shifts
- Immediate joiners only
Key Responsibilities:
- Handle inbound technical support calls from international customers
- Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS, etc.
- Guide customers step-by-step through technical fixes
- Document all interactions in the CRM system
- Escalate unresolved issues to appropriate teams following standard procedures
- Maintain high customer satisfaction and follow quality standards