15 Oct
|
Kuehne+Nagel
|
Ahmedabad
15 Oct
Kuehne+Nagel
Ahmedabad
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints.
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + proactively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion +
📌 Sea Logistics customer care specialist (Ahmedabad)
🏢 Kuehne+Nagel
📍 Ahmedabad