Key Responsibilities:
Customer Service
- Greet customers warmly and provide assistance with their banking inquiries and transactions.
- Deliver prompt and skilled service in person, by phone, or digitally.
- Resolve customer issues and escalate complex cases when necessary.
Sales & Product Promotion
- Identify customer needs and recommend suitable banking products (e.g., savings accounts, credit cards, personal loans).
- Actively cross-sell and upsell products to meet personal and branch targets.
- Guide customers through applications and onboarding processes.