Job Details
Job Details
Urgent Hiring for Technical Support Executive (Job Code: TSCHD) 1-3 Years
Job Title: Technical Support Executive
Location: Chandigarh
Position Type: Full-Time
Job Overview:
We are looking for a proactive and skilled Technical Support Executive to join our team. In this role, you will be responsible for delivering exceptional technical support, diagnosing and resolving issues, and ensuring a seamless user experience. You ll collaborate with internal teams to solve complex problems and provide both remote and in office support when necessary.
Key Responsibilities:
- Customer Support: Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues.
- Troubleshooting Diagnostics: Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions.
- Product Setup Configuration: Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems.
- CRM Management:



Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency.
- Collaboration: Work closely with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open support tickets.
- Customer Education: Educate customers on product features, troubleshooting methods, and best practices, empowering them to independently resolve common issues.
- Solution Testing: Test and verify solutions to ensure complete resolution and customer satisfaction.
- Documentation: Contribute to the creation of FAQs, knowledge base articles, and training materials to enable customers to access self-service resources.
- Continuous Learning: Stay informed about product updates, software changes, and industry trends to enhance customer support capabilities.

Qualifications:
- Experience: Proven experience in

📌 Technical Support Executive (Chandigarh)
🏢 Cogniter Technologies
📍 Chandigarh