Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Position Summary:
The GBS Application Support Representative: Senior provides experienced, hands-on support for assigned post-production business applications used in daily operations. This role serves as an escalation resource for associate and base-level representatives, supports consistent intake, triage, documentation, and issue resolution practices, and partners with application owners, business stakeholders, technology teams,



and support partners to maintain reliable service delivery. The senior representative is expected to work independently, identify recurring support themes, contribute to service improvements, and provide practical guidance to colleagues without assuming formal team lead or supervisory responsibility.

How you'll make an impact

Essential Duties and Responsibilities:
• Supports assigned post-production business applications used in daily operations, with focus on consistent incident, request, escalation, and service continuity practices for the assigned application or application group.
• Serves as the primary support lead for a single application or related group of applications, coordinating priorities, triage, issue resolution, and recurring support needs.
• Builds and maintains effective working relationships with product owners, business stakeholders, technical teams, and support partners to coordinate

📌 Lead Application Support Analyst (Pune)
🏢 Gallagher
📍 Pune