• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically

• Address customer queries related to product usage, order status, returns, payments, etc.

• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns

• Log customer feedback and escalate unresolved issues to relevant teams.

• Maintain daily records of interactions using CRM or ticketing tools

• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries

• Educate customers about Dermatouch products and skincare routines

• Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements
• Graduate or Diploma in any discipline

• 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)





• Excellent communication in English and Hindi (knowledge of regional languages is a plus)

• Ability to work in evening/night shifts and weekends (if required)

• Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email

• Patience, problem-solving skills, and a customer-first mindset

Benefits

• A growing skincare brand with a focus on science-backed, dermatologist-led products

• A team-oriented work culture where ideas are heard and teamwork is valued

• Opportunities to learn, take ownership, and grow with the company

• Exposure to how a skincare brand works, across teams and functions

• A supportive and inclusive workplace

📌 Customer Care Executive (India)
🏢 Dermatouch
📍 India