Area(s) of responsibility

JD for Sr Desktop support Engineer: -

Key responsibilities:

• Provide day to day support to end users for their issues related to Hardware/software

• Serve as the escalation point for complex desktop, laptop, and peripheral issues.

• Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments.

• Provide remote and on-site technical support to employees, including executives and VIPs.

• Manage OS deployment, patch management, and software installations.

• Maintain Active Directory user accounts, permissions, and group policies.

• Oversee asset management for end-user devices and peripherals.

• Lead desktop upgrade and migration projects (e.g., Windows version upgrades, hardware refresh).

• Develop and document standard operating procedures (SOPs) and knowledge base articles.

• Evaluate and recommend recent desktop solutions and tools to improve efficiency.

• Ensure endpoint devices comply with company security policies and standards.

• Assist in implementing endpoint protection, encryption,



and data loss prevention tools.

• Support audits and reporting requirements related to end-user devices.

• Mentor and guide junior support engineers and helpdesk staff.

• Collaborate with network, systems, and security teams on cross-functional projects.

• Maintain excellent customer service and communication with end-users.

Qualifications & Skills

Required

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

• 5+ years of hands-on desktop support experience in a mid-to-large enterprise environment.

• Strong expertise in Windows 10/11, macOS, and common enterprise applications (Microsoft 365, Teams, SharePoint).

• Proficiency in Active Directory, Group Policy, and remote administration tools.

• Experience with imaging, deployment tools (SCCM, Intune, or similar), and patch management (InTune & Qualys).

• Solid understanding of networking fund

📌 Technical Specialist-Cloud (Hyderabad)
🏢 Birlasoft
📍 Hyderabad